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Customer Info

Returns

Return Policy

In case an item received is different from what was ordered, or has a manufacturing defect or is received damaged. Please send us an email on mailus@betterwithbamboo.com. We will have the item collected from your end and the correct item will be sent to you. Transport cost for this will be borne by us.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return request.

If it is approved, then a fresh order will be processed and sent to you.

Similarly, if the item you receive is not in useable condition, you can mail us at order@cocoacraft.in We will have the item collected from your end and a fresh item will be sent to you. Transport cost for this will be borne by us.

NOTE: If the damage is caused by manhandling or improper care, the shipping cost will be borne by the customer.

Refund Policy

As these are customized products, please only place an order once absolutely sure. Once an order is placed, it will not be possible to cancel and refund as the blinds are made to your specifications.

If for some reason you do require a refund, please write to us at mailus@betterwithbamboo.com and we will do our best to resolve the matter as quickly as possible.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at mailus@betterwithbamboo.com

Cancellation Policy

As these are customized products, once the order is processed, it will not be possible to cancel the order. If you wish to cancel an order, please contact us within 24 hours of placing it by sending an email to mailus@betterwithbamboo.com. If the order has not been processed, we will try our best to resolve the matter.

TERMS & CONDITIONS

  • Items once ordered will be dispatched within 10 working days from date of order. Dispatch will be by air courier. Delivery will normally be within 48 hours of dispatch. In unforeseen cases, delivery may take longer
  • For request for re-delivery to a different address from that given during order, additional transportation charges will apply.
  • Return / refund requests must be made within 3 days of receipt of the order.
  • Packing and transport cost will be over and above the value of the item.
  • FLORA retains the right to refuse any order unconditionally.
  • All claims are subject to the jurisdiction of Court at Ernakulam, Kerala, India.